Store Policies

First things first; thank you for visiting our site and shopping with us. We wouldn't be able to offer amazing deals on golf equipment if it weren't for you. Second, you probably have some questions that need answers. The brightest minds in the world have put their heads together to help you find those answers. However, no one is perfect, so if you have a question we haven't answered below, please contact us at deals@allingolfer.com.

 

The Hot Topics (click to learn more)

 

PAYMENTS back to top

We accept MasterCard, Visa, Discover, and PayPal payments (Sorry, American Express). PayPal is used exclusively for international orders. Your credit card is automatically charged once your order is submitted.

TAXES back to top

If it's OK with you, we'll cover the sales tax.

SHIPPING INFORMATION back to top

We will ship via UPS, FedEx, USPS, and carrier pigeon...basically whatever costs us less. Why? Because we cover the shipping cost, too (as long as you live in the Continental US)!

Hawaii, Alaska, APO, and International customers will be charged based on the real time carrier rates calculated at checkout. All International and APO orders are shipped via USPS. International customers are responsible for any incurring customs taxes, duties, and/or fees.

ADDRESS CORRECTIONS back to top

We want to deliver your purchase to you as fast as we can, but we need your help. Please make sure your shipping address is complete and accurate. If not, it's likely to get stuck at a shipping facility in the middle of nowhere, your neighbor's house, or sent right back here to us. If this happens, we'll need you to cover the extra freight charge to get the package to you or the address correction fee charged to us by the shipper.

Please make sure this information on your order is correct:

  • Recipient Name
  • Company Name (if applicable)
  • Street Number and Street Name
  • Floor, Suite, or Apartment Number (if applicable)
  • Zip Code

AUTHENTICITY GUARANTEE back to top

Unfortunately, there are people out there who want to take advantage of golfers like you who are just looking for a good deal. We have a few choice names around here for sellers like that, but we probably shouldn't mention them now. They offer counterfeit product at prices that appear to be too good to be true and make billions of dollars each year from unsuspecting, honest people like you. It's disgusting and wrong. You shouldn't have to wonder if what you're paying for is the real thing.

So here's our promise to you; we will NEVER sell counterfeit product. In fact, we're so confident that it will never happen, we'll give you our DOUBLE DOWN GUARANTEE. If you somehow receive counterfeit product from us we'll refund you 200% of the purchase price. Should you suspect that you've received counterfeit product please call us at 855-713-8408.

PRICE MATCHING back to top

Could it be that someone out there will have a lower price than us? Perhaps. We know the golf industry is pretty competitive. Are we willing to match or beat a lower price? Yes! Just follow these rules to make it happen:

  • Make sure we’re comparing apples to apples. The competing company and All In Golfer need to have the exact same product (hand, loft, flex, shaft, size, color, width, etc.) in stock.
  • Make sure the competitor’s delivered price is lower than ours. Remember, our posted prices are the delivered price; no tax and no shipping.
  • The competitor is based in the good ol’ U.S. of A.
  • The purchase is not for resale.
  • The competing price/product is not from an auction site like eBay.
  • The price match will not be combined with additional offers like bonus product or discount codes.
  • You tell your friends how awesome All In Golfer is when we do beat the price.

RETURNS/REFUNDS back to top

We know you want returns to be simple, so we’ll make it as easy as possible. Just take a look at the below scenarios and choose the one that fits your situation. International and APO customers, please see the special info for you further down.

  • We messed up and sent you the wrong thing

We are very sorry. Just call our 800# or email us at deals@allingolfer.com to let us know of the situation. We’ll ship the right product out to you ASAP and send you a prepaid label for the return.

  • Your item(s) arrived damaged

Please contact us right away. We will work with the delivery company (USPS, FedEx, or UPS) to have the item returned to us. Once that is underway we’ll ship you a replacement. If for some reason we have sold out of that product we’ll offer you the closest alternative available.

  • You changed your mind or ordered the wrong thing

We’ve been there, too. Just pick the best option for you below:

    • Return For RefundPlease contact us to let us know you are returning product. If we don’t know something is coming back there’s a good chance your refund will be delayed. You can receive a full refund, less the original freight cost, IF you meet all of the following criteria:
      • The item is in “sellable condition”. What does that mean? The item must be new, unused, unworn, unwashed, with no stains, scuffs, tears, or odd smells with the original tags attached. Basically you need to ship it back to us in the same condition as we shipped it to you.
        • NOTE: If you are returning shoes, we need them back in the box they were shipped in. Also, please don’t use the shoe box as the shipping box. Wrap it in brown paper or pack it inside another box before you attach a label. We cannot accept a return or issue a refund if these instructions aren’t followed. Sorry. This goes for any product (gloves, golf balls, etc.) that come in some sort of packaging.
      • The item is returned to us within 14 days of the date you received the item. Items returned after the 14 days are subject to a 20% restocking fee.
      • Proof of purchase is supplied with the return. This is easy; simply print a copy of your original order and include it in your shipment.

If you fit all of this criteria you can, at your own cost, return the product to:

All In Golfer
ATTN: (order number) RR
8340 Bush Drive
Rockford, MI 49341

By returning the product you acknowledge all criteria listed above. Once we receive and inspect the return we will refund the same credit card or PayPal account you used to make the purchase.

    • Return for Exchange – Again, Please contact us to let us know you are returning product. If we don’t know something is coming back there’s a good chance your exchange could be delayed. Much of this process is the same as returning for a refund:
      • The item is in “sellable condition”. What does that mean? The item must be new, unused, unworn, unwashed, with no stains, scuffs, tears, or odd smells with the original tags attached. Basically you need to ship it back to us in the same condition as we shipped it to you.
        • NOTE: If you are returning shoes, we need them back in the box they were shipped in. Also, please don’t use the shoe box as the shipping box. Wrap it in brown paper or pack it inside another box before you attach a label. We cannot accept a return or issue a refund if these instructions aren’t followed. Sorry. This goes for any product (gloves, golf balls, etc.) that come in some sort of packaging.
      • The item is returned to us within 14 days of the date you received the item. Items returned after the 14 days are subject to a 20% restocking fee.
      • You are exchanging for an item of equal value. If not, we will credit or charge you the difference depending on the situation. Also, you are responsible for the additional freight charge of the exchanged item (the item we're shipping to you).
      • Proof of purchase is supplied with the return. This is easy; simply print a copy of your original order and include it in your shipment.

If you fit all of this criteria you can, at your own cost, return the product to:

All In Golfer
ATTN: (order number) RR
8340 Bush Drive
Rockford, MI 49341

By returning the product you acknowledge all criteria listed above. Once we receive and inspect the return we will ship the exchanged item.

  • International and APO Customers

Due to the higher freight costs, all international sales are final. We will of course work with you if you received the wrong item or if an item was damaged during shipment. Outside of these rare circumstances returns and exchanges will be unavailable.

GIFTS WITH PURCHASE back to top

Anytime you return an order that comes with a free gift or bonus gift, you must also return the free gift. Sorry, it's a package deal. If we don’t receive it back, we will deduct the retail value of the gift from your refund.

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